Open Cases
12
2 escalated
Overdue Cases
12
Past SLA deadline
Pending Refunds
8
Awaiting payment
Outstanding Amount
45,728 AED
Across all pending refunds
New Cases Today
0
All sources
Worker Issues
9
2 critical · 7 welfare flags
Tasks
9
9 overdue · 0 due today
Resolved This Month
1
Cases closed
Current distribution
Open issues
Last 7 days
Inbound channels
All refund records
Overstay fine dispute — AED 12,000
10 Apr 2026
Medical certificate rejected — refund calculation unclear
10 Apr 2026
Worker requesting internal transfer
10 Apr 2026
Visa processing delayed by 3 weeks beyond promised date
10 Apr 2026
Monthly package renewal pricing inquiry
10 Apr 2026
Contract renewal terms dispute
10 Apr 2026
Needs attention
Hessa Al Falasi
Tigist Haile · Due 28 Jan 2025
4,499 AED
outstanding
Latifa Al Suwaidi
Angela Bautista · Due 10 Feb 2025
5,499 AED
outstanding
Noura Al Muhairi
Grace Nakimuli · Due 10 Mar 2025
2,399 AED
outstanding
Ahmed Al Ketbi
Precious Okonkwo · Due 15 Mar 2025
5,299 AED
outstanding