Visa processing delayed by 3 weeks beyond promised date

Visa processing took 3 weeks beyond committed timeline. Customer has emailed 4 times. Immigration department is citing backlog. Need internal coordination to expedite.

Tasks

1Total

1Completed

0Overdue

100%All done

Update customer on visa status delay — CASE-002TASK-007

DoneLOWDue 09 Mar 2025→ Ahmed Hassan

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Case Details

Customer

Sara Al Zaabi

Phone

+971502345678

Contract #

CN-2024-102

Worker

Maria Reyes

Source

Type

delay complaint

Department

Operations

SLA Deadline

06 Mar 2025⚠Overdue

Created

10 Apr 2026

Updated

about 1 month ago

Created by

Ahmed Hassan

Assigned Agents

Ahmed Hassan

CS Agent

Worker Issue

No worker issue linked.

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