Settings
Users, roles and system configuration
User Management
7 users
SR
Slim Raboudi
slim@alebdaa.ae
adminActive
FA
Fatima Al Mansouri
fatima@alebdaa.ae
customer_service_supervisorActive
AH
Ahmed Hassan
ahmed@alebdaa.ae
customer_service_agentActive
MS
Maria Santos
maria@alebdaa.ae
coordinatorActive
LN
Laila Nasser
laila@alebdaa.ae
coordinatorActive
FT
Finance Team
finance@alebdaa.ae
finance_userActive
OM
Operations Manager
mgmt@alebdaa.ae
managementActive
ERP Integration Status
○
NOT CONNECTEDERP API Bridge
Bidirectional API sync with company ERP
●
ACTIVEExcel Import Bridge
Manual upload — active and operational
◌
IDLEWebhook Listener
Receive real-time events from ERP
◈
CONFIGUREn8n Automation
Workflow automation bridge
◎
KEY REQUIREDAI Assistant (OpenAI)
Case summaries, priority suggestions
Environment
DATABASE_URLpostgresql://***@localhost:5432/alebdaa_ops
NEXTAUTH_SECRET••••••••••••••••••••••••
OPENAI_API_KEYNot configured
NODE_ENVproduction