Customer Cases
Service requests, complaints and follow-ups
Open Cases
10
Escalated
2
SLA Overdue
12
New Today
0
Resolved
2
| Case #⇅ | Customer⇅ | Subject | Source⇅ | Status⇅ | Priority⇅ | Severity⇅ | SLA⇅ | Assigned | Created↓ | |
|---|---|---|---|---|---|---|---|---|---|---|
| CASE-001 | Mohammed Al Rashidi CN-2024-089 | Worker abandoned employment after 2 weeks replacement request | Manual | In Progress ⚠ SLA Breached | HIGH | High | ⚠04 Mar 2025 | Fatima | ✓ 2 | 10 Apr 2026 |
| CASE-007 | Noura Al Dhaheri CN-2024-067 | Worker requesting internal transfer replacement request | Coordinator | Open ⚠ SLA Breached | LOW | Low | ⚠10 Mar 2025 | Maria | 10 Apr 2026 | |
| CASE-013 | Moza Al Mansoori CN-2024-271 | Contract renewal terms dispute complaint | Open ⚠ SLA Breached | MEDIUM | Medium | ⚠15 Mar 2025 | Fatima | 10 Apr 2026 | ||
| CASE-006 | Abdullah Al Shamsi CN-2024-201 | Worker salary unpaid for 2 months — MOHRE risk salary issue | Coordinator | New ⚠ SLA Breached | HIGH | Critical | ⚠13 Mar 2025 | Unassigned | ✓ 2 | 10 Apr 2026 |
| CASE-014 | Zayed Al Ketbi CN-2024-109 | Insurance claim for worker medical treatment inquiry | Manual | Waiting Finance ⚠ SLA Breached | MEDIUM | Medium | ⚠16 Mar 2025 | Ahmed | 10 Apr 2026 | |
| CASE-012 | Hamdan Al Nuaimi CN-2024-388 | Worker requesting emergency family return welfare issue | Coordinator | In Progress ⚠ SLA Breached | MEDIUM | High | ⚠14 Mar 2025 | Laila | ✓ 1 | 10 Apr 2026 |
| CASE-010 | Sultan Al Blooshi CN-2024-421 | Overstay fine dispute — AED 12,000 legal compliance | In Progress ⚠ SLA Breached | HIGH | High | ⚠12 Mar 2025 | Fatima | 10 Apr 2026 | ||
| CASE-009 | Aisha Al Mazrouei CN-2024-312 | Monthly package renewal pricing inquiry inquiry | Manual | Resolved | LOW | Low | ⚠05 Mar 2025 | Ahmed | 10 Apr 2026 | |
| CASE-003 | Khalid Al Nuaimi CN-2023-445 | Worker refuses household duties and verbally aggressive worker behavior | Coordinator | Escalated ⚠ SLA Breached | URGENT | High | ⚠08 Mar 2025 | Laila | 10 Apr 2026 | |
| CASE-011 | Fatima Al Rashidi CN-2024-502 | Worker did not arrive on scheduled date delay complaint | Manual | Assigned ⚠ SLA Breached | HIGH | Medium | ⚠11 Mar 2025 | Ahmed | 10 Apr 2026 | |
| CASE-005 | Mariam Al Ketbi CN-2024-156 | Medical certificate rejected — refund calculation unclear visa issue | Manual | Waiting Customer ⚠ SLA Breached | MEDIUM | Medium | ⚠11 Mar 2025 | Ahmed | 10 Apr 2026 | |
| CASE-002 | Sara Al Zaabi CN-2024-102 | Visa processing delayed by 3 weeks beyond promised date delay complaint | Waiting Internal ⚠ SLA Breached | MEDIUM | Medium | ⚠06 Mar 2025 | Ahmed | ✓ 1 | 10 Apr 2026 | |
| CASE-004 | Hessa Al Falasi CN-2024-078 | 1-star review — refund overdue 47 days refund followup | Google Review | Escalated ⚠ SLA Breached | URGENT | Critical | ⚠23 Feb 2025 | Fatima | ✓ 3 | 20 Feb 2025 |
| CASE-008 | Rashid Al Mulla CN-2023-789 | Service quality complaint — poor worker match service quality | Resolved | LOW | Low | ⚠18 Feb 2025 | Laila | 15 Feb 2025 |