CASE-004URGENTCRITICAL⚠ SLA Breached
Edit1-star review — refund overdue 47 days
Customer left a 1-star Google review publicly. Refund was approved 47 days ago. Finance has not processed. Management visibility required. Customer has threatened legal action.
Tasks
33Total
0Completed
3Overdue
0%
Call customer re: REF-003 payment overdue 47 daysTASK-001⚠ Overdue
To DoURGENTDue 15 Mar 2025→ Fatima Al Mansouri
Schedule welfare visit for Tigist Haile (WI-007)TASK-005⚠ Overdue
To DoHIGHDue 15 Mar 2025→ Maria Santos
Draft response to Hessa Al Falasi Google reviewTASK-011⚠ Overdue
To DoURGENTDue 14 Mar 2025→ Fatima Al Mansouri
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Case Details
Customer
Hessa Al Falasi
Phone
+971504567890
Contract #
CN-2024-078
Worker
Tigist Haile
Source
Google Review
Type
refund followup
Department
Finance
SLA Deadline
23 Feb 2025⚠Overdue
Created
20 Feb 2025
Updated
5 days ago
Created by
Slim Raboudi
Assigned Agents
FA
Fatima Al Mansouri
CS Supervisor
Linked Refund
REF-003SCHEDULED
Hessa Al Falasi
4,499 AED approved
Worker Issue
Activity
No activity yet.