Customer Cases

/
CASE-010
HIGHHIGH⚠ SLA Breached
Edit

Overstay fine dispute — AED 12,000

Customer disputing AED 12,000 overstay fine. Claims the visa renewal delay was caused by our office processing the paperwork late. Legal team review required. Immigration records needed.

Tasks

0

No tasks yet

Break this case into actionable tasks.

Comments (0)

No comments yet. Be the first to add one.

⌘↵ to submit

Attachments

No attachments yet

AI Assistance

Case Details

Customer
Sultan Al Blooshi
Phone
+971500123456
Contract #
CN-2024-421
Worker
Rahel Gebru
Source
Email
Type
legal compliance
Department
Operations
SLA Deadline
12 Mar 2025Overdue
Created
10 Apr 2026
Updated
about 1 month ago
Created by
Ahmed Hassan

Assigned Agents

FA

Fatima Al Mansouri

CS Supervisor

Worker Issue

No worker issue linked.

Activity

No activity yet.