Contract renewal terms dispute

Customer believes original contract included a price lock for renewal. Document shows no such clause. Customer is unhappy with new pricing. Requires senior review and negotiation.

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Case Details

Customer

Moza Al Mansoori

Phone

+971533456789

Contract #

CN-2024-271

Worker

Josephine Mercado

Source

Type

complaint

Department

Customer Service

SLA Deadline

15 Mar 2025⚠Overdue

Created

10 Apr 2026

Updated

about 1 month ago

Created by

Ahmed Hassan

Assigned Agents

Fatima Al Mansouri

CS Supervisor

Worker Issue

No worker issue linked.

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