Customer Cases
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All service requests and complaints
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Customer Information
Customer Name
*
Phone
Email
Contract Number
Worker Name
Case Details
Subject
*
Description
Source
Manual
Email
Google Review
Coordinator
Other
Case Type
Complaint
Inquiry
Refund Follow-up
Replacement Request
Delay Complaint
Visa Issue
Worker Behavior
Salary Issue
Service Quality
Legal / Compliance
Welfare Issue
Other
Priority
Low
Medium
High
Urgent
Severity
Low
Medium
High
Critical
Assignment & SLA
Assigned Department
— None —
Customer Service
Finance
Operations
Management
Legal
HR
SLA Due Date
Linked Records
Related Refund
— None —
REF-012 — Rashid Al Mulla
REF-011 — Noura Al Muhairi
REF-010 — Reem Al Dhaheri
REF-009 — Mariam Al Ketbi
REF-008 — Khalifa Al Mansouri
REF-007 — Sara Al Zaabi
REF-006 — Ahmed Al Ketbi
REF-005 — Maryam Al Neyadi
REF-004 — Hamdan Al Suwaidi
REF-003 — Hessa Al Falasi
REF-002 — Latifa Al Suwaidi
REF-001 — Mohammed Al Rashidi
Internal Notes
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